Yellcom Computer Services

(a.k.a. YellcomIT.com)

 

We manage the technology, so you can manage your business.

Yellcom Computer Services, a veteran-owned business, offers enterprise-quality IT services throughout Worcester County (MA), Northern RI, Northeastern CT and beyond. We focus on businesses with 1 to 30 employees. We are primarily an internet-based service business. So, we can service a business based in Auburn, MA that has offices throughout the USA and Central America.

Jack Yellig

In 2002 while unemployed, Jack’s daughters encouraged him to start his own business. During this period, the family physician and one daughter’s employer asked him to repair their desktop workstations. They were infected with viruses and behaving poorly. Repairing them was easy. They were extremely pleased. “Maybe self-employment and an IT service company has some merits.” Through sheer luck and support, the business became operational in 2005.

The first two years, 2005-2006, were a major learning curve. IT support back then was about reacting to machine malfunctions, removing viruses, finding a lost Word file, etc. I call this reactive support. Users were incredibly stressed. I had to calm some of them down before they could explain the issue. I even had one user slam his mouse on the wall! It shattered. He went home.

So, I wanted my IT services to be preemptive and not reactive. I do enjoy hearing from first-time callers and, if given the opportunity, reducing their technology-related stress. Yellcom customers are much happier and less stressed. Our monthly reports show the reason for it. Want proof? See our “What are preemptive cybersecurity protection services?” on our FAQs tab.

We strive for 5-star customer reviews. We enjoy replacing sad and angry faces with happy faces. Computers can be friendly. Our customers’ computers are friendly!

Service Offerings

IT service offerings can be overwhelming to a business owner. Selecting our Services tab illustrates this point. Most of those services are of importance to businesses with servers and a staff of ten or more people.

For smaller companies, the service offerings are much simpler and easier to understand. Your technology is basic with no servers, simple network, and one or more workstations, smart phones, tablets, and printers. Our basic services listed below are all you need. For example, a workstation with our Backup and Customer Support services is fully protected from malware and any disaster.

Our basic services listed below are a “must have” for any business of any size. These basic services keep your systems and data healthy. We do this by ensuring your software is up to date, your systems and data are malware free, and your backup files are stored (encrypted) on private, redundant, cloud-based, backup servers.

Some of these services overlap or share an interdependency. For example, you must have healthy systems and data to have healthy backups. Finally, the Business Community services depend on those healthy backups.

To make it easier to understand our basic service offerings, we organized them into these four categories:

Security Management

Security involves a whole lot more than an up-to-date antivirus program…

Our primary security objective is to protect your healthy data, systems, and network.

And if any of it is not healthy, we can work with you to fix that too!

Business Continuity

Business Continuity services provide redundant access to your computers, e-mail, and to your on-site and cloud-based data and at no additional charge.

Our primary business continuity objective is to maintain your uninterrupted access to your healthy data.

Customer Support

We offer a 24/7/365 multi-lingual Service Desk based in North America. They resolve simple issues on the first call.

Our primary customer support objective is to maintain a positive relationship between humans, their data, and their technology.

Disaster Recovery

Disasters come in many forms and at any time. Preparing for them mitigates your business technology downtime and subsequent revenue losses.

Our primary Disaster Recovery objective is to implement various recovery processes with no downtime or with a minimum downtime (minutes) and at a reasonable cost.

Select the Services tab for a more in-depth understanding of the basic services and our other services.

Where We Do It

We perform our services on site, when necessary, but mostly we operate remotely over secure, high speed, internet connections.

At Work

Network, Server, and Desktop Services

In one office or in multiple office locations, our service offerings include:

    • Security and cybersecurity protection services
    • Encrypted and verified backups
    • Virtual system recovery within minutes
    • Microsoft 365 cloud-data management
    • Service Desk 24/7/365

On-the-Road or At Home

Desktop Services

Outside of the office, our Desktop Services include:

    • Cybersecurity protection services
    • Encrypted and verified backups
    • Virtual desktop recovery within minutes
    • Microsoft 365 cloud-data management
    • Service Desk 24/7/365

    What Customers Are Saying

     I use Yellcom for all my computer services and have for years. In addition to repairs, they do all my updates and backups. I have a standing monthly contract to keep me up and running with no problems.

    Michael D. in Worcester, MA

    Jack is outstanding in all aspects of IT. His true diligence is so appreciated by anyone who deals with him. There is nothing he can’t solve in his field of work. Most knowledgeable individual in the computer field.

    Kevin Malvey, HR Professional

    Jack Yellig is a technical wizard! He has kept our PCs in tip-top shape for almost 10 years. He is very customer-oriented. I highly recommend Yellcom Computer Services!

    Joe R. in Dover, NH

    He is professional, knowledgeable, customer oriented, highly responsive, very competent, great listener, very patient, has vast knowledge about upgrading or trouble shooting my entire pc / computer system. His on-call service responsiveness is exceptional. I recommend him highly.

    Chris R in Southborough, MA

    Contact Us

    If you experience data loss, malware infections, hours of down time, no confidence in your backups, etc., we can do better.

    If you wish to discuss your possibilities and a business relationship with us, contact us by telephone, e-mail, or schedule a free on-line consultation.